Refund policy
At Jiyora, we value customer satisfaction and are committed to providing a clear and transparent return and refund process.
This Return & Refund Policy explains the conditions for returns, refund procedures, replacement options, and customer responsibilities for purchases made through Jiyora.
1. Return Period
Customers may request a return within:
30 days after receiving the order
To start a return request, customers must contact Jiyora within the 30-day return period.
Returns requested after 30 days from the delivery date may not be accepted.
2. Return Eligibility
To be eligible for a return, products must meet the following conditions:
Eligible Returns:
We accept returns for products that are:
- Unused
- Only opened for inspection
- Gently handled without affecting resale condition
- Returned with original packaging
- Returned with all accessories and included parts
Products that have only been opened and checked but remain in new condition may still qualify for return.
Returns Not Accepted:
We do not accept returns for products that are:
- Clearly used
- Installed or displayed for an extended period
- Damaged due to customer handling
- Missing original packaging, accessories, or parts
- Modified, repaired, or altered by customers
Because Jiyora products are seasonal Christmas decorations, returned items must be in a condition suitable for resale.
3. Return Reasons and Responsibility
A. Customer Change of Mind
Customers may request a return if they:
- Change their mind
- Order the wrong product
- No longer need the item
Requirements:
- The product must meet our return eligibility conditions
- Customer is responsible for return shipping costs
- Original shipping fees are non-refundable
After the returned product is received and approved, Jiyora will refund the eligible product amount.
B. Damaged, Defective, or Incorrect Items
If you receive:
- Damaged products
- Defective products
- Incorrect products
- Missing items
Please contact Jiyora within:
7 days after delivery
Please provide:
- Order number
- Photos or videos of the issue
- Description of the problem
After verification, Jiyora may provide:
- Replacement product
- Refund
- Other appropriate solution
For confirmed product quality issues, Jiyora will cover reasonable return or replacement costs.
4. Return Process
To request a return, please follow these steps:
Step 1: Contact Jiyora
Email:
Please provide:
- Order number
- Reason for return
- Product photos if applicable
Step 2: Receive Return Approval
Please wait for return confirmation and instructions before sending the product back.
Products returned without prior approval may not be processed.
Step 3: Ship the Return
After approval, ship the product to the provided return address.
Customers should keep the return tracking number until the refund process is completed.
5. Return Address
All approved U.S. returns are processed through our U.S. warehouse.
Return Address:
800 N King Street
Suite 304
Wilmington, DE 19801
United States
6. Refund Processing Time
After the returned product is received and inspected, Jiyora will process the approved refund.
Refund Processing Time:
3–5 business days
The refund will be issued to the original payment method used for the purchase.
Please note:
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
7. Refund Amount
Approved refunds may include:
Customer Change of Mind:
- Product purchase price will be refunded
- Original shipping fees are not refundable
- Return shipping costs are the customer's responsibility
Damaged, Defective, or Incorrect Products:
- Product cost may be fully refunded
- Reasonable return or replacement costs may be covered by Jiyora after confirmation
8. Order Cancellation
Customers may request order cancellation before the order has been shipped.
Once an order has been shipped, cancellation cannot be guaranteed and the customer may need to follow the return process.
9. Manufacturing and Fulfillment Information
Jiyora products are designed by Jiyora and manufactured by our partner factories in China.
Customer orders in the United States are fulfilled through our U.S. warehouse, including:
- Order processing
- Shipping fulfillment
- Return handling
This allows us to provide customers with a more convenient domestic return experience.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Brand:
Jiyora
Email:
info@jiyorahome.com
Phone:
+1 302-406-7751
Business Hours:
Monday – Friday
10:30 AM – 4:00 PM
Eastern Time (ET), United States