Refund policy

Jiyora is committed to a clear, reliable return and refund process. Please read this policy before you request a return. If any step is unclear, email us and we will help.

This website is operated by Jinhua Jiyuan Arts & Crafts Co., Ltd. Jiyora is a brand of Jinhua Jiyuan Arts & Crafts Co., Ltd.

This policy applies to orders placed on jiyorahome.com. Customer orders ship from our warehouse in the United States.

Effective Date: September 3, 2026

Returns at a Glance

  • Return window: 30 days after delivery (carrier tracking date)
  • Quality issue: contact us within 7 days of delivery when possible(the 30-day window still applies)
  • RMA required: do not ship anything back without written approval
  • Restocking fee: $0
  • Refund method: original payment method only
  • Refund timing: after the returned item passes inspection, the refund arrives within 7 business days
  • Return shipping: paid by us for our error or a product problem; paid by you for change of mind
  • Return address: Hanceville, AL — approved returns only, not the outbound warehouse

1. Return Window

You may request a return or exchange within 30 days after delivery.

  • Delivery date means the date the carrier marks the parcel as delivered.
  • If tracking shows “delivered,” that date starts the 30-day window even if someone else signed.
  • If the item is damaged, missing parts, or not the item you ordered, contact us as soon as possible, ideally within 7 days of delivery, and include photos.
  • The 7-day notice helps us resolve quality issues faster. It does not shorten the 30-day window.
  • Requests sent more than 30 days after delivery may not be accepted.

2. Two Types of Returns

A. Problem with the order

Use this if we made an error or the product has a problem, including:

  • Wrong item, wrong color, wrong size, or wrong quantity
  • Item arrived damaged, crushed, broken, or with a damaged finish
  • Item is defective (for example, an LED item that does not light after you follow the product-page instructions)
  • Missing parts, missing accessories, or incomplete set

These returns are accepted within the 30-day window.

  • We pay return shipping
  • We refund the product price and the original outbound shipping fee
  • Or we send a replacement if the same item is in stock
  • You do not need to pay a restocking fee

B. Change of mind

Use this if the item arrived as described on the product page, but you no longer want it. Examples:

  • You ordered the wrong size, color, or style
  • The item is smaller, larger, or a different shade than it appeared on your screen
  • You no longer need it for the holiday or event

A change-of-mind return is accepted only if all of the following are true:

  • The request is made within 30 days after delivery
  • The item has not been hung on a tree or wall, installed, assembled as a display, or used as room décor
  • Lights, candles, or plug-in pieces have not been plugged in or used
  • The item has not been used outdoors
  • The item is unused, or was opened only to inspect it
  • The item is clean, unscented, and free of pet hair, glitter spread, or packing damage caused after delivery
  • The item can be sold again
  • Original packaging, tags, manuals, and fittings are included when they were provided
  • All accessories and parts are included

If any condition is missing, we may decline a change-of-mind return.

For an approved change-of-mind return:

  • You pay return shipping
  • The original outbound shipping fee is not refunded
  • The product price is refunded
  • Restocking fee is $0

3. Who Pays Shipping

Reason Return shipping Original outbound shipping Product price Restocking fee
Wrong, damaged, defective, or missing parts Paid by Jiyora Refunded Refunded $0
Change of mind Paid by customer Not refunded Refunded $0


For an approved order-problem return, we email a prepaid return label when one can be issued. If a prepaid label cannot be issued, keep your postage receipt and we will refund reasonable actual postage after the return is received and passes inspection.

Do not use your own label for an order-problem return unless we ask you to. If you ship before we approve the method, we may not be able to cover that postage.

4. What We May Decline

We may decline a return, or refund only the eligible part of an order, if:

  • The 30-day window has ended
  • No RMA was issued before the parcel was shipped
  • The item was used, assembled, hung, plugged in, or displayed
  • Parts, accessories, or original packaging needed for resale are missing
  • The item is damaged from customer use, weather, water, pets, or improper packing on the way back
  • The parcel is sent to the Hanceville address without an RMA
  • The request is for a different order or cannot be matched to a paid order

Custom or personalized items, if ever offered, are not returnable unless they arrived damaged, defective, or incorrect.

5. How to Return an Item

Contact us before you ship anything. Unapproved parcels may be refused or delayed.

  1. Email info@jiyorahome.com with:
    • Order number
    • Product name and option (color / size / style)
    • Reason for the return
    • For damage, defect, or wrong item: clear photos of the product, the defect, the inner packaging, and the outer box; a short video if a light or moving part does not work
  2. Wait for our reply. We will send a return authorization number (RMA) and packing instructions.
  3. Pack the item in a sturdy box, with enough cushioning so it cannot move. Write the RMA on the outside of the box. Do not write only on the label.
  4. Ship the parcel and keep the carrier tracking number.
  5. After the parcel is delivered to us, we inspect it. If inspection is completed with no problem, we issue the refund or send the replacement.

Do not ship a return without an RMA.
Do not visit the Hanceville address.

We aim to reply to return requests within 1–2 business days, Monday–Friday, 10:30 AM – 4:00 PM Central Time (CT).

6. Inspection After We Receive the Return

After the carrier delivers the return to us, we inspect the item.

We check identity, condition, completeness, and whether the reason matches the request.

  • If the return matches an approved order-problem request and passes inspection, we issue the refund or replacement.
  • If the return was approved as change of mind but arrives used or incomplete, we will email you before we decide whether to complete, adjust, or decline the refund.

If only part of a set is returned, we refund the returned part when that part was sold with a clear price. If the item was sold only as a complete set and part is missing, we may decline the change-of-mind refund.

7. Exchanges

Exchanges are available within 30 days after delivery, and only if the requested item is in stock.

  • Change of color or style: treated as a change of mind. You pay return shipping. After we receive the original item and it passes inspection, we ship the replacement.
  • Wrong, damaged, or defective item: we pay return shipping and send the replacement.
  • If a replacement is not in stock, we issue a refund instead of leaving the request open.

We do not exchange an item for a different product family unless both sides agree by email before you ship.

8. Refund Timing and Method

After we receive the returned item, we inspect it first.

If the return matches this policy and the item passes inspection, we process the refund to the original payment method.

The refund arrives within 7 business days after the inspection is completed with no problem.

“Business day” means Monday–Friday, excluding U.S. public holidays.

Your bank or card issuer may take additional time to show the refund on your statement. That extra time is outside our control.

We do not refund to a different card, a third-party account, or store credit unless you ask and we confirm that option in writing.

If the refund has not arrived within 7 business days after we confirmed the inspection result, email info@jiyorahome.com with your order number and RMA.

Original outbound shipping is refunded only for an approved order-problem return, as shown in the table above.

9. Canceling an Order

  • Not shipped yet: email info@jiyorahome.com with your order number as soon as possible. If the order has not been handed to the carrier, we will cancel it and refund the amount paid.
  • Already shipped: we cannot recall the parcel. Wait until delivery, then use this return process.
  • If you refuse delivery, the parcel may be returned to us. After we receive it and inspect it, we will treat it under this policy. Additional carrier return costs may be deducted if the refusal was not caused by our error.

10. Damaged or Lost Outbound Parcels

If tracking stops, or the parcel arrives damaged:

  1. Check https://jiyorahome.com/apps/track and your shipping email
  2. Email info@jiyorahome.com with the order number, photos of damage if any, and photos of the packaging
  3. Do not throw away the box or the item until we reply

We will review carrier tracking and your photos, then offer a replacement or refund under this policy and the Shipping Policy.

11. Return Address

Send the parcel only after you receive an RMA.

Jiyora Returns
108 Commercial St NE
Hanceville, AL 35077
United States

This address is for customer-service mail and approved returns only. It is not a store, office, or warehouse. Please do not visit.

This address is not the U.S. warehouse that sends outbound customer orders.

12. Customer Service

Email: info@jiyorahome.com
Phone: +1 (256) 352-2665
Hours: Monday–Friday, 10:30 AM – 4:00 PM Central Time (CT)

We aim to reply within 1–2 business days.

Shipping destinations, fees, and delivery times are in our Shipping Policy.

13. Business Information

Brand: Jiyora
Legal Entity: Jinhua Jiyuan Arts & Crafts Co., Ltd.
Manufacturing Address:
3rd Building, Floors 3–5, No. 818 West Jingang Avenue
Jindong Economic Development Zone, Xiaoshun Town
Jindong District, Jinhua City, Zhejiang Province, China

Email: info@jiyorahome.com
Phone: +1 (256) 352-2665