Terms of service

Effective Date: July 23, 2026

Welcome to Jiyora.

These Terms of Service (“Terms”) explain the rules and conditions for accessing and using the Jiyora website, purchasing products, and interacting with our services.

By accessing or using our website, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. About Jiyora

Jiyora is a Christmas home decoration brand specializing in seasonal decorations, holiday accessories, and festive home products.

Our products are designed by Jiyora and manufactured by our partner factories in China.

Orders placed by customers in the United States are processed and fulfilled through our U.S. warehouse, including:

  • Order processing
  • Product inspection
  • Shipping fulfillment
  • Return handling

Jiyora is committed to providing customers with clear product information, reliable service, and a transparent shopping experience.

2. Website Use

By using the Jiyora website, you agree that you will:

  • Provide accurate and complete information when placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with website operation or security
  • Not misuse website content or services

Jiyora reserves the right to restrict access to users who violate these Terms or applicable laws.

3. Product Information

Jiyora makes reasonable efforts to provide accurate product information, including:

  • Product descriptions
  • Product images
  • Materials
  • Sizes
  • Colors
  • Product specifications

Due to differences in device displays, lighting conditions, and manufacturing processes, slight variations in color or appearance may occur.

Product specifications listed on the website represent the available product details at the time of publication.

4. Pricing and Payment

All product prices displayed on the Jiyora website are shown in U.S. dollars (USD), unless otherwise stated.

Prices may change due to:

  • Product updates
  • Promotional activities
  • Market changes

The price charged for an order is the price displayed at checkout when the order is completed.

Customers are responsible for providing accurate payment information.

Payments are processed securely through third-party payment providers.

Jiyora does not store complete payment card information.

5. Order Acceptance and Confirmation

After placing an order, customers will receive an order confirmation email.

Receiving an order confirmation does not guarantee that an order has been accepted.

Jiyora reserves the right to cancel or refuse an order in situations including:

  • Product availability issues
  • Incorrect pricing information
  • Suspected fraudulent activity
  • Payment problems

If an order is canceled after payment has been received, Jiyora will provide a refund according to the applicable refund process.

6. Order Cancellation

Customers may request order cancellation before the order has been shipped.

Once an order has been shipped, cancellation cannot always be guaranteed.

Customers may request a return according to our Return & Refund Policy.

7. Shipping and Delivery

Orders are fulfilled through our U.S. warehouse.

Shipping times, delivery estimates, and shipping fees are described in our Shipping Policy.

Customers are responsible for providing accurate shipping information.

Jiyora is not responsible for delays caused by:

  • Incorrect customer-provided addresses
  • Carrier delays
  • Weather conditions
  • Events outside of Jiyora’s reasonable control

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request eligible returns within:

30 days after receiving the order

Refunds for approved returns are processed within:

3–5 business days

after the returned product has been received and inspected.

Please review our Return & Refund Policy for complete details.

9. Intellectual Property Rights

All content on the Jiyora website, including but not limited to:

  • Brand name
  • Logos
  • Product images
  • Product descriptions
  • Website design
  • Text content

is owned by or licensed to Jiyora and protected by applicable intellectual property laws.

Customers may not copy, reproduce, distribute, modify, or use our content without written permission.

10. User Content

If customers submit reviews, feedback, comments, photos, or other content to Jiyora, they grant Jiyora permission to use such content for business purposes, including:

  • Improving products
  • Displaying customer feedback
  • Marketing communication

Customers confirm that submitted content does not violate the rights of others.

11. Third-Party Services

Jiyora may use third-party services to support website operations, including:

  • Payment processing
  • Shipping services
  • Website analytics
  • Customer communication tools

These third-party services operate according to their own terms and privacy policies.

Jiyora is not responsible for the independent policies or practices of third-party providers.

12. Privacy Protection

Your personal information is handled according to our Privacy Policy.

By using the Jiyora website, you acknowledge that your information may be collected and used as described in our Privacy Policy.

13. Limitation of Liability

Jiyora strives to provide accurate information and reliable services.

However, Jiyora is not responsible for losses caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Carrier interruptions
  • Website technical issues
  • Third-party service interruptions

Nothing in these Terms limits consumer rights provided by applicable laws.

14. Changes to These Terms

Jiyora may update these Terms of Service from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted means you accept the updated Terms.

15. Governing Law

These Terms are governed by applicable laws of the United States.

Any disputes will be handled according to applicable legal requirements.

16. Contact Information

If you have questions about these Terms of Service, please contact us.

Brand:
Jiyora

Email:
info@jiyorahome.com

Phone:
+1 302-406-7751

U.S. Office Address:

800 N King Street
Suite 304
Wilmington, DE 19801
United States

Business Hours:

Monday – Friday
10:30 AM – 4:00 PM
Eastern Time (ET), United States