Shipping policy

Effective Date: July 23, 2026

At Jiyora, we are committed to providing a clear, reliable, and transparent shipping experience for every customer. This Shipping Policy explains our order processing time, shipping coverage, delivery estimates, shipping fees, tracking information, and other important shipping details.

1. Product Manufacturing & Fulfillment Information

Jiyora is a Christmas home decoration brand specializing in seasonal decorations, holiday accessories, and festive home products.

Our products are designed by Jiyora and manufactured by our partner factories in China. After production, products are shipped to and stored at our U.S. warehouse.

All customer orders within the United States are fulfilled through our U.S. warehouse, including:

  • Order processing
  • Product inspection
  • Package preparation
  • Domestic shipping
  • Return handling

Our U.S. warehouse fulfillment system allows us to provide customers with a more convenient domestic shipping and return experience.

2. Shipping Coverage

Jiyora currently provides shipping services within the United States.

Our shipping coverage includes:

  • All 50 U.S. states
  • Washington, D.C. (District of Columbia)

We currently do not ship to U.S. territories, including:

  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands

Shipping availability may vary for certain products depending on product size, weight, and carrier restrictions.

3. Shipping Rates & Delivery Time

Orders are shipped from our U.S. warehouse after processing.

Order Amount Shipping Method Shipping Fee Processing Time Estimated Delivery Time
Orders under $60 USD Standard Shipping $4.99 USD 1–3 business days 5–8 business days after shipment
Orders $60 USD and above Standard Shipping Free 1–3 business days 5–8 business days after shipment

Estimated Total Delivery Time:

6–11 business days from order confirmation to delivery.

Delivery Time Explanation

Delivery time includes:

  • Order processing time
  • Warehouse preparation time
  • Carrier transportation time

Actual delivery times may vary depending on:

  • Shipping carrier operations
  • Delivery location
  • Weather conditions
  • Holiday seasons
  • Other circumstances outside of Jiyora’s control

4. Order Processing Time

Orders are processed after payment confirmation.

Processing Time:

1–3 business days

Order processing includes:

  • Payment verification
  • Product preparation
  • Product quality inspection
  • Warehouse packing
  • Shipment arrangement

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

During high-volume holiday periods, processing times may be extended due to increased order volume.

5. Free Shipping Policy

Jiyora provides free standard shipping for qualifying orders.

Free Shipping Eligibility:

Orders totaling:

$60 USD or more

within the United States qualify for free standard shipping.

Orders under $60 USD will be charged a $4.99 USD standard shipping fee.

The applicable shipping fee will be automatically calculated and displayed during checkout before payment is completed.

Customers will always see the final order total, including shipping fees, before placing their order.

6. Order Tracking

Once your order has been shipped, Jiyora will send a shipping confirmation email containing your tracking number.

Customers can use the tracking number to check delivery status through the carrier’s tracking system.

Please allow:

24–48 hours

for tracking information to become available after shipment.

7. Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information at checkout.

Please confirm the following details:

  • Full name
  • Street address
  • Apartment or unit number (if applicable)
  • City
  • State
  • ZIP Code
  • Phone number

Jiyora is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information provided by customers.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, please check your tracking information first for the latest shipping updates.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

For damaged packages, please provide:

  • Order number
  • Photos of the damaged product or package
  • Description of the issue

Our team will review your request and assist with the next steps.

9. Warehouse & Return Location

All U.S. customer orders are fulfilled through our U.S. warehouse.

Products are manufactured by our production partners in China and shipped to our U.S. warehouse for order fulfillment and return handling.

U.S. Warehouse and Return Address:

800 N King Street
Suite 304
Wilmington, DE 19801
United States

10. Contact Information

If you have any questions regarding shipping, please contact us:

Brand: Jiyora

Email: info@jiyorahome.com

Phone: +1 302-406-7751

Business Hours:
Monday – Friday
10:30 AM – 4:00 PM
Eastern Time (ET), United States